CUSTOMER HELP CENTER
Please read our policies carefully to ensure a pleasant shopping experience.
Payment Options
You can pay for your purchase via PayPal, American Express, Discover, MasterCard & Visa. If you have any questions regarding your order, please feel free to contact us between 9:30 a.m. and 5:00 p.m. PST, Monday through Friday.
You can also mail in your order and pay by Personal check or Money order.If you choose to send a Personal check, we will have to wait 7-10 business days until your check has cleared before we can ship your order. PLEASE be sure that funds are available, as our bank charges us a penalty for each NSF check.Please do not send cash.
For more information, we will gladly answer any question you might have at: 1888-967-5353.
Shipping
Free ground shipping is included for all orders. For more details, please see our Shipping page. All in-stock merchandise will be shipped immediately. Due to popular demand, certain items may not always be readily available. These items will be shipped immediately upon availability. Please allow up to 2 weeks for delivery for back-order items.
We do ship to Canada.
Return & Exchange Policy
We offer FREE resize for your ring, please send a check for $10.00 for shipping.
For CANADA ORDERS please send a check for $40.00 for shipping, we can also charge your credit card.
If your items from World Jewels fail to meet your expectations for any reason, please send your package to us within 30-Days of shipment out date for 100% Money Back on your purchase. You must send via insured US Post Office Priority Mail®. Make sure that you have insured the package & purchased a tracking number for your record.
Upon receiving your return, the item will be reviewed by our Quality Assurance Team.
Please include the invoice and the reason for the return. Your return will be refunded in the same payment manner as your original purchase. After Review Please allow 2 weeks for your credit to appear in your statement.
For exchange please write the item number that you want to exchange it for.
Send your package to:
W & J
550 South Hill, Suite 850
Los Angeles CA 90013
Please note: For security reasons, do not write World Jewels anywhere on the outside of the box.
We cannot accept any damaged or missing products for exchange or refund.
Damaged in Shipment - DOA
If your item is damaged durring shipping, please hold the merchandise and the package it came in. Contact the delivering carrier (FedEx) to arrange for an inspection and then notify us.
